Is my item eligible for a warranty?
E-Cigarettes, Starter Kits, Vaporizers, Mods – Items that were found to be defective or faulty and NOT due to shipping, may qualify for the manufacturer warranty.
NO WARRANTY ON E-JUICE – Due to the consumable nature of these products and the inability to reuse, or resell any of these items, returns and/or refunds will NOT be accepted; even if it has not yet been shipped from our facility.
How to start a return on a warranty item?
Email firstname.lastname@example.org with the following:
- Full name
- Email address
- Brand & Model Name and/or # (E-Cigarettes, Starter Kits, Vaporizer, Mod only)
- Date of purchase
VaperDome staff will then confirm if the item does qualify for the manufacture warranty.
Once confirmed, you will be required to fill out an RMA form which will need to be returned with the item.
Buyer will be responsible for all shipping return charges.
For local purchases – Buyers can also return the device back to our VaperDome location at 963 Brunette Avenue, Coquitlam, BC, V3K 1E1